Last Updated July 24, 2026
Welcome to our website (“Site”). This Notice at Collection (“Notice”) provides California consumers with timely notice before or at the time when we collect Personal Information from you. In this Notice, we explain the categories and sources of Personal Information we collect and how we use, share, disclose and protect that Personal Information.
For more information about our privacy practices, please visit our Privacy Policy. Any capitalized terms used in this Notice but not defined have the meaning provided in the Privacy Policy.
WE MAY MODIFY THIS NOTICE AT ANY TIME. ALL CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON POSTING TO THE SITE.
If you are a California resident and would like to submit a request to opt out of the selling or sharing of your Personal Information, please see the “Notice of Your Right to Opt-Out” section of our Your Privacy Preferences/Opt-Out.
- WHAT IS PERSONAL INFORMATION?
“Personal Information” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information excludes publicly available information, and aggregated or deidentified information that does not include personal identifiers.
We collect Personal Information as described in the following table. We do not “sell” Personal Information as defined under the California Consumer Privacy Act (“CCPA”). However, we do “share” certain categories of Personal Information for targeted advertising or analytics purposes as defined under CCPA.
- CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We may collect the following categories of Personal Information from you:
- PURPOSES FOR COLLECTING AND USING YOUR PERSONAL INFORMATION
We collect your Personal Information for the purposes described below:
| Purpose | Examples | Categories of Personal Information |
| Customer Communications and Support | To answer your questions; provide customer service; respond to your request for an estimate; manage appointments; follow up on services; handle concerns and feedback; and communicate with you about your account or our Services. | Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, and Inferences. |
| Facilitating Purchases | We may collect certain payment information when you make a purchase. However, we use a third-party, PCI-compliant Payment Processor to facilitate payments. When you make a purchase your payment information is sent directly to our Payment Processor. | Identifiers, Customer Records, and Commercial Information. |
| Providing, Scheduling, and Administering Services and Transactions | To schedule and perform our Services; to confirm a service location; to coordinate technician arrival windows; to prepare estimates; to process payments; to complete your purchases; to send invoices; and to maintain product, service, warranty and transaction records. | Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, and Imprecise and Precise Geolocation Data. |
| Operating and Improving Our Business | To run our day-to-day operations; manage our customer and vendor relationships; handle our accounting and reporting obligations; maintain our records; support our audits; evaluate our service quality; improve our training; refine our pricing and offerings; share information with our parent company and sister companies for business and administrative purposes and to support the provision of our Services; and better understand demand for our Services. | Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, and Inferences. |
| Marketing and Targeted Advertising | To send you promotions, newsletters, membership offers, third-party financing offers, promotions, and information about our Services and the Services of our parent company and sister companies that may interest you; to serve you targeted advertising. | Identifiers, Commercial Information, Internet Activity, Imprecise Geolocation Data, and Inferences. |
| Operating Our Site and Performing Analytics | To operate, maintain, secure, and improve our Site; to analyze the operation and usage of our Site; and to understand how visitors use our Site. | Identifiers, Internet Activity, Imprecise Geolocation Data |
| Security and Monitoring | To protect our IT systems, offices, property, vehicles, and data; to investigate security incidents; to prevent fraud, theft, and unauthorized access to our IT systems; to support safety measures; to monitor office locations or service interactions where allowed by law; and to support employee, customer, and workforce safety and security. | Identifiers, Customer Records, Internet Activity, Imprecise Geolocation Data, Audio and Video Recordings, and Professional or Employment Information. |
| Recruiting and Employment Purposes | To receive and review applications, communicate with candidates, verify qualifications, schedule interviews, manage recruiting and onboarding, administer payroll and benefits, provide training, confirm licensing and certifications, perform background checks, drug screening, and other employment-related processes, subject to applicable law. | Identifiers, Professional or Employment Information, and Educational Information. |
| Legal Purposes and Protection of Rights | To comply with our legal obligations; respond to subpoenas, court orders, or regulatory requests; enforce or apply our Terms of Use or other agreements; to protect our rights, property, and safety and those of others; to obtain legal or business advice; and to investigate, bring or defend claims. | Identifiers, Customer Records, Commercial Information, Internet Activity, Audio and Video Recordings, Imprecise Geolocation Data, Professional or Employment Information, Educational Information, and Inferences. |
| Business Transactions | To evaluate, negotiate, and complete a merger, acquisition, change of control, financing, reorganization, bankruptcy, sale of assets, or other similar business transaction (a “Business Transaction”); to share relevant records for due diligence and transition planning in connection with a Business Transaction; and to transfer Personal Information in connection with a Business Transaction. | Identifiers, Customer Records, Commercial Information, Internet Activity, Imprecise Geolocation Data, Audio and Video Recordings, Professional or Employment Information, Educational Information, and Inferences. |
- OPT-OUT REQUESTS
If you are a California resident and would like to submit a request to opt out of the sharing of your Personal Information, please click on the “My Privacy Preferences” link or the webform listed in Section 6.
- CHANGES TO THIS NOTICE
We may update this Notice from time to time. The effective date of the most current version will be posted at the top of this Notice.
- CONTACT US
If you have any questions regarding this Notice, or would like to exercise any of your rights under state privacy laws, you may contact us using the information below:
Phone: 1-855-216-1006
By E-mail: privacy@homeservicesprivacy.com
Using the following webform: How to Exercise Your State Consumer Privacy Rights or Your Privacy Preferences/Opt-Out.
